Infinitus is a voice AI platform that automates outbound payer calls for prior authorization status checks, benefits verification, and follow-up tasks. Its voice agents can navigate IVR menus, hold queues, and live conversations to retrieve information that is then pushed back to support teams.
This approach is particularly effective for organizations that spend large amounts of staff time on phone-based follow-ups. Instead of replacing the entire prior auth workflow, Infinitus targets the most time-consuming step: payer calls.
Limitations: it is a specialized layer rather than an end-to-end PA platform. It works best when paired with a broader PA management system.